Frequently Asked Questions


Can I order if I live outside the UK?

We supply products worldwide. In order to place an order, please contact our Sales Team to check the delivery costs in force at the time of ordering.
In most cases it will be more cost effective to arrange your own collection Ex Works.

Do you have dealers around the country?

Although we prefer to deal directly with customers so that we can ensure the correct sound insulation products or systems are being used for each application or problem, all our materials are available through national builders' merchants such as SIG plc, Encon Insulation, Travis Perkins, FGF Insulation, CPD and Warren Insulation.

What payment methods do you accept?

Visa, Mastercard, Maestro and JCB.

Can I open an account?

If you begin ordering regularly from us you can apply to become an account holder with an agreed amount of credit per month. Please contact the Sales Team on 01730 269572 to discuss details.

Do you offer discounts?

We offer competitive discounts on large orders.

How do I get a quote?

By emailing our Sales Team on or calling 01730 269572.

Delivery / Collection

For questions regarding deliveries or collections, click here.

Returning Goods

For details, please view our Returns and Refunds Policy section, click here

Common Technical Queries

All Tecsound acoustic membranes must be laid with the grey scrim facing upwards.

Why buy from us?

Experienced and established: founded over 20 years ago, Custom Audio Designs Ltd was the first UK acoustics company to specifically meet the technical needs of residential projects and provide worldwide web access to its technical resources.

Quality Assured and Qualified: we are Members of the Institute of Acoustics (IOA), British Standards Institute (BSI) and UKAS Accredited. Our Acoustic Consultants are IOA Qualified. Our Acoustic Reports are written in accordance with BS EN ISO 17025.

All services are impartial, independent and quality accredited - BS EN ISO 9001:2008 for Acoustic Consultancy and Supply Services.

Customer Confidence: not just an online retailer. We are able to offer our customers independent, qualified guidance on a range of acoustic challenges as well as after-sales support if required.

Unlike some of our competitors, we regularly review our policies and procedures to ensure that they meet the latest relevant legislation to protect you.

Inspirational: if imitation is the sincerest form of flattery, look around and see how many other companies have emulated our style and ideas!
A word of caution: beware of those that have little depth of technical or practical understanding.

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