Privacy Policy

Your privacy and security are of the utmost importance to us. For your peace of mind, we have put together a few guidelines for you to follow as well as providing details on how we safeguard your information.

This differs slightly depending on whether you are purchasing products from us with a credit card over the phone or online through the Custom Audio Direct site.

Privacy Policy

When you purchase goods from us we collect certain personal information such as:

This information is held on secure servers.

Custom Audio Designs Ltd complies fully with all applicable Data Protection and consumer legislation.

We promise never to release your personal details to any outside company for mailing or marketing purposes.

We’ll only ever use your details to ensure you make the most of what we have to offer. For example:

We will ensure that our contact with you is relevant based on the information you give us.

You can opt out at any time by logging into your online account and choosing the ‘Subscribe/Unsubscribe to Newsletter’ option.

If you do not have an online account, you can either unsubscribe via the ‘Unsubscribe’ link in the newsletter, emailing or calling our sales team on 01730 269572.

But remember, if you do ‘opt out’ from receiving this information you could miss out on new product and service developments, offers and news.

Privacy Queries or Complaints

If you have a privacy query or complaint please contact Customer Services

Purchasing directly through the Custom Audio Direct Site

When purchasing goods on Custom Audio Direct your online shopping basket is linked directly to Worldpay’s pay page. This means that Custom Audio Designs Ltd do not receive or store your card details. The card payment processing is managed by Worldpay’s payment gateway.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.


Please note we use OpenCart software in relation to the purchase of products from our website. Cookies are used by OpenCart for your default language and currency settings and to remember you when you return to our site and what items are in your basket.

Cookies are small text files stored on your computer when you visit certain web pages.

To shop at Custom Audio Direct, you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

Password Protection

A robust password is a good defence in combating possible fraudulent activity using your personal details.

Try to avoid using the same password for all of your online accounts. When you create a password use a mixture of numbers and letters (both upper and lower case) and something personal to you. 

It’s good practice to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions.

If you ever get a request to reveal your password for an online site, do not respond, legitimate sites and services will not ask you to send them passwords via email.

You can re-set your password on at any time by logging into your account and choosing the ‘Change your Password’ option.

If you've forgotten your password, click on the Account Login page and click 'Forgotten Password' page. We'll email you your password information. Then simply follow the instructions in the email to change your password.

Computer Security

Keep yourself safe from malware and viruses with adequate, up to date security on your computer.

When you’re opening emails, be careful. Don’t click on links to download files or open attachments you haven’t asked for, or aren’t expecting, as they may contain viruses.

Purchasing over the phone using a credit card

When we process card payments over the phone your card details are passed to Worldpay to verify payment details and authorise the transaction. 

All card payments are processed in line with Payment Card Industry Data Security Standards (PCI DSS)*.

We do not store your card information.

*Custom Audio Designs Ltd is enrolled in Trustwave’s Trusted CommerceTM programme to validate our compliance with the Payment Card Industry Data Security Standards (PCI DSS) mandated by all the major credit card associations: including American Express, Diners Club, JCB, MasterCard Worldwide, Visa Inc. and Visa Europe.

This site is protected by Trustwave's Trusted Commerce program

Custom Audio Designs - Soundproofing and Acoustics © 2018
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